Cookie Policy
What are cookies?
This website uses cookies, which are small files stored on your device to help improve your browsing experience. They allow the site to remember certain actions and preferences and help the website function more effectively.
This section explains what cookies may collect, why they are used, and how you can control them through your browser settings.
How cookies are used
Cookies are used for a number of practical reasons across the website. In many cases, disabling them can reduce functionality or affect features that depend on them to work properly.
If you are unsure whether you need a cookie-enabled feature, it is usually safest to leave cookies turned on until you confirm otherwise.
How to disable cookies
You can stop cookies being set by adjusting the settings in your browser. The exact method will depend on which browser you use.
Please note that disabling cookies can affect how this website works and may also impact the performance of other websites you visit.
Cookies used on this site
If you log in to the website, cookies may be used to remember that you are signed in. This helps avoid the need to log in again every time you move between pages.
These login-related cookies are usually removed or cleared when you log out, so that restricted areas remain available only to authorised users.
Third-party cookies
Some cookies used on this website may be provided by trusted third-party services.
For example, the site uses Google Analytics to help understand how visitors use the website and how the user experience can be improved. These cookies may collect information such as the pages people visit and how long they spend on the site.
For more information about Google Analytics cookies, please refer to Google’s own guidance.
More information
In general, if you are unsure whether you need a particular cookie, leaving cookies enabled is often the safest option, especially where they may support features you use on the site.
If you need more information, you can contact Volunteer Centre East Lothian using the details below.
Email: info@volunteereastlothian.org.uk
Phone: 01875 615 423
Privacy Policy
This privacy notice explains what information is collected when people subscribe to receive information from Volunteer Centre East Lothian and how that information is used.
When collecting this information, Volunteer Centre East Lothian acts as the data controller and is required to explain what data is collected, why it is collected, how it is used, and what rights individuals have in relation to it.
Who we are
Volunteer Centre East Lothian is a registered Scottish charity (SC029045) and a Company Limited by Guarantee (SC230099).
Contact details
Volunteer Centre East Lothian
56 High Street
Tranent
East Lothian
EH33 1HH
Phone: 01875 615423
Email: info@volunteereastlothian.org.uk
Questions about the use of personal data should be sent using the contact details above.
What personal data is collected?
When subscribing to receive bulletins or similar communications, the organisation may ask for your name, email address, organisation, postcode, and your communication preferences.
Why this information is collected
This information is used to place subscribers on the appropriate mailing lists so they receive only the communications they have chosen to opt in to receive.
The legal basis for processing this information is consent.
How this information is used
Your details are stored in the organisation’s CRM system and email management system. The page states that this information is not shared with third parties.
How long information is kept
Your information is kept only for as long as necessary. If a subscriber is considered inactive for two years or more, their personal information is deleted.
Your rights
You may ask what information is held about you and request corrections if any of it is inaccurate. You may also opt out at any time and ask for direct marketing or certain processing activities to stop where appropriate.
To request access to the information held about you, or to exercise any of your rights, contact the Data Controller at info@volunteereastlothian.org.uk.
Your right to complain
If you have concerns about how your information is being used, you can contact the Data Controller at info@volunteereastlothian.org.uk.
You can also raise a concern with the Information Commissioner’s Office via www.ico.org.uk/concerns.
Community First Privacy Statement
This statement explains how personal information is used and protected in relation to the Community Co-ordinator service. It reflects the importance of handling personal information safely and transparently.
What is personal information and data?
Personal information is information that can identify you. This can include details such as your name, address, date of birth, postcode, and health-related information.
What are Community Co-ordinators?
A Community Co-ordinator is part of the Access and Rehabilitation Service. Although they are not nurses or doctors, they work closely with physiotherapists and occupational therapists to support your health and wellbeing.
Community Co-ordinators are employed by a third sector organisation, Volunteer Centre East Lothian (VCEL).
- They can spend time talking with you about what matters most to you.
- They can help you identify difficulties or issues you may be experiencing.
- They can support you in setting goals and working towards them.
- They stay informed about local services and support options.
- They may go with you to visit services where appropriate.
If you would like to be referred to a Community Co-ordinator, you can ask your physiotherapist or occupational therapist. They will explain how the appointment process works. A Community Co-ordinator may meet with you in hospital or at home.
Volunteer Centre East Lothian is responsible for making sure your personal information is handled appropriately. The page also states that agreements are in place with East Lothian Health and Social Care Partnership so that only the information needed is accessed.
How your personal information is protected
- Your information is only made available to people who need it for your care or support.
- Community Co-ordinators are required to keep personal and confidential information secure.
- Use of personal health information is governed by confidentiality duties and data protection law.
- These laws give you rights, including the right to see what information is held about you.
- The organisation states that its handling of personal information is registered in line with Information Commissioner requirements.
How Community Co-ordinators use and share personal information
- They may need to access relevant information about your health or circumstances in order to support you properly.
- They may keep a separate secure and confidential record about you, and a summary may be shared where needed on a need-to-know basis.
- Your name, address, or phone number may be shared with other organisations involved in supporting you, such as specialist advice services where a referral is being made.
- If there are concerns about your safety or someone else’s safety, relevant information may need to be shared with appropriate organisations.
- Where service improvement or performance studies take place, identifying information will not be disclosed unless your personal involvement requires consent.
The page also states that you have a choice about whether Community First can access, collect, and share personal information about you with others.
Further contact
For more information about how your information is used, contact:
Information Governance Officer
Volunteer Centre East Lothian (VCEL)
High Street
Tranent
EH33 1HH
